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Privacy Policy

Protecting your personal information is extremely important to us. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have regarding your information. If you have any questions, please contact us at [insert company email].

1. What Is Personal Information?

Personal information is any data that can identify you as an individual. This may include your name, address, email, passport details, health information, or travel plans.

2. How We Collect Personal Information

We collect personal information when you communicate with us by phone, email, website forms, live chat, or other digital or traditional methods.

We may also receive your information from third parties such as:

  • Travel agents or partner agencies
  • Online travel marketplaces
  • Insurance providers
  • Individuals making bookings on your behalf

3. Booking Travel With Us

When you book a trip with Hiking Kilimanjaro, you consent to the collection and use of your personal information to organize your tour. This may include sharing necessary details with hotels, activity providers, and Tanzania National Parks authorities.

The information collected may include:

  • Passport details (name, nationality, number, age)
  • Residency information
  • Contact details and emergency contacts
  • Insurance information
  • Health and medical details
  • Dietary requirements
  • Tour itinerary details
  • Payment information

This information is shared only as necessary to operate your tour safely and efficiently.

4. How We Use Your Information

Your information helps us to:

  • Recommend suitable travel options
  • Provide trip planning and support
  • Ensure your safety and comfort
  • Handle bookings and administration
  • Comply with legal and regulatory requirements

5. Booking Through Travel Agents

If you book through a travel agent, we will receive your personal information from them to arrange your trip.

6. Booking for Other Travellers

If you book on behalf of someone else, you must ensure they are aware of this Privacy Policy and agree to it.

7. Marketing and Analytics

We work with marketing partners who help promote our tours. Occasionally, we share general, non-identifiable customer data for marketing analysis. We never share personal details for advertising sales.

8. Reviews

If you submit a review, it may be published on our website along with your name or nickname.

9. International Data Transfers

Your data may be stored or processed in countries where our partners operate. We take reasonable steps to ensure data protection standards are maintained.

10. Legal Disclosure

We may disclose personal data if required by law, court order, or to protect legal rights and safety.

11. Medical Information

Medical information is used only to ensure your safety. It may be shared with medical professionals in emergencies. Providing medical information is optional but strongly recommended for your safety.

12. Job Applications

If you apply for a job with us, your data will be used only for recruitment purposes and stored according to HR policies.

13. Data Security

We use reasonable security measures to protect your data from unauthorized access. Only limited staff involved in your booking can access your information.

We also regularly monitor our systems for vulnerabilities.

Your data is not kept longer than necessary for operational or legal reasons.

14. Children’s Privacy

We do not knowingly collect data from minors under 18 without parental or guardian consent.

15. Financial Information

Payment data is protected using secure encryption technologies such as SSL. We do not store full credit card details.

16. No Sale of Personal Data

We never sell customer data. Any data sharing is strictly for tour operations or legal compliance.

17. Photos and Videos

Photos or videos may be taken during tours. We encourage guests to inform staff if they prefer not to be photographed. For promotional photography, we request consent.

18. Sharing With Third Parties

When sharing data with service providers, we aim to work only with partners who maintain strong privacy standards.

19. Your Rights

You have the right to:

  • Correct inaccurate data
  • Request access to your data
  • Request deletion of your data
  • Withdraw consent
  • Restrict or object to processing
  • Request data transfer to you or another party

We will do our best to honor your requests where legally possible.

20. GDPR Rights (For EU/UK Residents)

If you are located in the EU or UK, you have additional rights under GDPR, including:

  • Withdrawing consent for marketing
  • Requesting data portability
  • Requesting limitation of data processing